Our frequently asked questions are categorised in to departments allowing you to easily find the answer to your questions. If you can’t find the answer to your query, please contact our dedicated Customer Service team.
Engineers and Technical Support
Credit / Post-Pay Customers
Pay As You Go
I want to make a complaint
Our advisor looks to resolve the complaint at the time of receiving upon first contact. If this cannot be fully resolved to your satisfaction, this will be escalated to the appropriate Customer Care Specialist. We encourage all formal complaints to be in a written format. We aim to resolve the complaint within 10 working days, and if more time is required, they will agree this with you and keep you informed of progress.
Should resolving your complaint to your satisfaction be unachievable, we will make the final decision for a “deadlock” and a letter will be issued to you.