We at WilSon energy are responsible for billing and support services in relation to your heating and hot water on behalf of your landlord or property management company. To provide these services we need to hold some information about you.

Wilson Energy Limited understands and respects the importance of your privacy and we are committed to safeguarding your personal information. Any personal information provided to us will not be released, sold, or rented to any entities or individuals outside of Wilson Energy Ltd except where required by law or for us to provide our services, and to ensure our services meet your requirements. Our representatives may sometimes follow up, either by e-mail, phone or mail, to people who have registered or given their details to us by phone email, post or otherwise.

We take full responsibility for ensuring that proper security measures are in place to protect your information.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be held and processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We may amend this privacy policy at any time. Any changes we may make will be posted on this page, so please check back frequently. Your continued use of your account and the Website after posting will constitute your acceptance of, and agreement to, any changes. For the purpose of the General Data Protection Regulations, under the Data Protection Act 1998, the data controller is Wilson Energy Limited of 3, Northern Road, Newark, NG24 2EU. Our registration number with the ICO is ZA125208

The data we hold
We typically hold your name, address, telephone number and email address, which are provided to us by your landlord or property manager. We are advised by them whether you are on pay-as-you-go or are billed in arrears. Each meter has a serial number which is associated with an individual property.

In addition, we receive direct debit mandates directly from our end users in writing. We receive but do not store payment card information when bills are paid over the phones.
We receive and store energy usage information from meters and manual meter reading.

Why we hold your data
We need your personal information in order to communicate with you and to track and charge for your energy usage, which forms part of your contract with the landlord or the management company of your property.
We do not pass your contact details onto third parties unless given prior consent from you. Third parties in this instance could be the management company for the property or our second line support team.

How long we keep your data
We legally have to keep financial records for 6 years from the end of the financial year the transaction was made in. We will destroy this data after this time period, should you no longer have an account with Wilson Energy Ltd.
Any financial information is kept by our accounts team and managed by them.

Your rights
Your management company/landlord will complete a registration form and submit to us, this is for the above purpose;

Under the Data Protection Act 1998 you have the following rights:

  • to obtain access to, and copies of, the personal information that we hold about you;
  • to require that we cease processing your personal information if the processing is causing you damage or distress; and
  • to require us not to send you marketing communications.

Once the GDPR comes into force on 25 May 2018, you will also have the following rights:

  • to require us to erase your personal information if you feel it is no longer required;
  • to require us to restrict or object to our data processing activities;
  • to receive from us the personal information we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal information to another data controller; and
  • to require us to correct the personal information we hold about you if it is incorrect.

Should you require any changes to be made or deleted (where appropriate) this can be requested by emailing us at Support@wilsonenergy.co.uk

Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply.

We will endeavour to respond to your data access request within 15 days of receipt of the email, however under the General Data Protection Regulations we do have 30 days to respond to the data access request.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO) https://ico.org.uk/

11th September 2021