Heat Interface Unit Service & Maintenance

All WilSon heating systems are designed to provide many years of reliable, energy efficient service as an integral element of your heat network system. However, continuous operation of our heat interface units relies on regular service and maintenance to ensure optimum performance – of both the HIU’s and also the wider heat network.

We offer service and maintenance contracts for heat interface units and all types of metering systems. Our fully qualified engineers provide a high level of service and are trained specialists for our full range of heating equipment and Multi-Utility Smart Metering Solutions including KaMo, KVM Energy and all other third-party HIU’s.

Our range of support services include:

• Service and Maintenance Solutions
• HIU Service and Maintenance Plans
• HIU Enhanced Warranty Cover
• Plant Room Service & Maintenance Contracts
• Meter Maintenance and Annual Verification Services

Maintenance Contracts

We offer a full range of extended warranty, maintenance, support and spares services that are available throughout the lifetime of a project, to all commercial clients.

From private residents with a single unit to housing developers, landlords, housing associations and heat network operators, our enhanced warranty provides additional peace of mind, across a complete scheme.

Spare Parts

As the only official recognised provider of KaMo and KVM Energy HIU spare parts in the UK, we have the technical knowledge and experience to assist you. With a comprehensive stock holding, most “category one” spares are available for quick delivery.

Plant Room – Planned Preventative Maintenance (PPM)

Our Planned Preventive Maintenance (PPM) is a schedule of maintenance procedures carried out at regular intervals, aimed to prevent breakdowns and failure of plant room equipment. The objective is to avoid the failure of equipment before it occurs. By replacing worn components before they fail, we preserve and enhance system reliability.

Get in touch

Contact our Customer Services Support team by telephone on 0345 467 0636 (Option 3) available Monday to Friday 8:30am – 5pm. Or you can email support@wilsonenergy.co.uk