Residential Portal
Residents on our schemes can find all they need to know here.
How to make a complaint
At WilSon Energy we pride ourselves on delivering excellent service to all our customers and hope that we exceed expectations wherever possible.
We also really value feedback on how we can make things even better in the future.
If you would like to make a complaint or raise a concern, contact our support teams on the numbers below:
Business: 01636 857 240
Residential: 0345 467 0636
If we are unable to resolve your query or complaint over the phone, please put your complaint in writing to us via email at enquiries@wilsonenergy.co.uk or post to the address below:
Complaints
WilSon Energy Limited
Unit 7 Mayden Business Park
Northern Road
Newark
Nottinghamshire
NG24 2EU
All complaints will be acknowledged with our formal escalation process document. We aim to resolve the complaint within 21 working days. If more time is required to find a satisfactory solution, we will keep you informed of progress.
On the rare occasions where we are unable to resolve your complaint, we will issue you with a final response or ‘letter of deadlock’. This letter is required if you are unsatisfied with the outcome of your complaint and want to pursue further with an independent organisation.