News – Wilson Energy Ltd

WilSon Energy teams up with GoCardless to cut payment costs and simplify bills

24/11/2025/in News /by Rachael Oudheusden

WilSon Energy, a leading provider of integrated heating and billing solutions for UK Heat Networks and District Heating schemes, has selected the bank payment company GoCardless to collect customer bills automatically. The move will help WilSon Energy achieve substantial cost savings and simplify how customers pay their recurring energy bills.

Through this collaboration, as part of its billing and bureau services for residential and commercial occupiers, WilSon plans to integrate GoCardless’ Direct Debit and open banking solutions directly into its core billing software. This allows WilSon Energy to eliminate expensive card fees and free up team members from manual administration thanks to automating its entire billing process – with the company projected to make significant operational savings annually.

This move will provide WilSon Energy customers with a trusted, automatic way to pay their monthly bills, which, in turn, will help reduce payment failures and improve overall customer satisfaction. Additionally, the partnership will support the company’s ambitious growth plans by bringing all its payment methods onto one scalable, easy-to-manage system and improve recovery of utility receipts on behalf of its clients.

Andy Wilkinson, Managing Director at WilSon Energy Ltd, said: “We provide end to end integrated heating and billing solutions designed for the modern age and that means continually optimising our core processes. By choosing GoCardless, we are achieving significant cost savings and automating complex payment admin, which lets our team focus on delivering excellent customer service and growth. This partnership is key to ensuring our financial operations are as reliable and modern as the billing management services we supply to assist property management companies and residents get the best service and value from their utilities.”

Pat Phelan, Chief Revenue Officer at GoCardless said: “The energy sector needs reliable, low-cost recurring payments. WilSon Energy recognises that manual administration and high card fees are simply unsustainable. GoCardless is the perfect fit for them, offering the stability of Direct Debit and the cost-effectiveness of open banking, coupled with a modern, integrated solution that drives down costs and ensures customers can always pay their bills reliably and automatically.”

Wilson w1 front hiu unit

Wilson Energy Launches New Range of HIUs

03/10/2025/in Heat Network Projects, News, Residential /by Rachael Oudheusden

After several months working with Europe’s leading heating engineering groups, WilSon Energy has launched its own range of Heat Interface Units (HIUs), suitable for any heat network in residential homes and commercial developments.

The high quality, low maintenance range of HIUs for the UK market offer a versatile, cost effective and energy efficient solution for new build or refurbishment projects.

The WilSon HIU W1 to W6 deliver a range of electric twin plate, single plate, mechanical twin plate and hybrid HIU options, ideal for heat pump applications, as well as heat network upgrades.

Andy Wilkinson, CEO at WilSon Energy, said: “Designed by experienced engineers with simplicity of installation and servicing in mind, WilSon’s new range of HIUs are easy to install and configure. They can connect to any type of meter through a MBus or Modbus open communication connection, providing easy access to data for meter readings, remote diagnostics and data analytics. Following BESA testing, we’re also really pleased that the units offer the highest energy efficiency performance in the market by VWART (Volume Weighted Average Return Temperature).”

While simple to install with an optional pipe-conversion kit for any connection top/bottom configuration and easy to set up, the WilSon HIU range also has some sophisticated features. Removable panels provide easy access into the HIU for maintenance and servicing and a Legionella flush prompt signals when the system is first set up or been inactive for a long period. Each unit is available with a range of covers and colours including black EPP, black EPP with white gloss front and white steel.

Andy continues, “Remote access to the unit via the cloud means that heat network performance and efficiency can be monitored and managed off-site with the delivery of real time information. What also sets the HIUs apart from others on the market, is that it can be set up to bring back 45 parameters for data analysis and troubleshooting, where other market leading HIUs only offer 9 parameters. All settings can also be securely adjusted remotely”

The WilSon W1 is the first in the range to fully launch this autumn. This compact electronic, twin plate heat interface unit is an indirect transfer unit for supplying heat. It fulfils two purposes at once: decentralised DHW heating based on the instantaneous water heating principle and decentralised indirect heat distribution in residential units.

The WilSon HIU range is in stock and available to order for next day delivery from WilSon Energy.

For more information about WilSon Energy’s services, visit: https://wilsonenergy.co.uk/.

WilSon Energy Installs new HIUs and energy metering at Nova House

01/08/2025/in Heat Network Projects, News /by Rachael Oudheusden

WilSon Energy, a leading provider of fully integrated heating, metering, pre-payment and billing and bureau services, has completed a full refurbishment of the heat network and energy management system at Nova House, in Slough, Berkshire.

Nova House is a residential, multi-tenanted, six storey building owned by Slough Borough Council. It was originally built as an office block in the 1980s and was converted into 68 residential apartments in 2015, with the council taking over the lease in 2018 due to safety concerns over the building’s cladding.

The heat network and multiple heat interface units (HIUs) had fallen into a state of disrepair, causing issues with energy efficiency and domestic water supply. The existing metering system was also fraught with problems, with many meters no longer reading data and the automated system was out of action, which meant no readings for energy consumption and inaccurate bills for residents.

WilSon Energy was commissioned by property management company, Red Rock Estate & Property Management to complete a major overhaul of the metering system and replace a selection of poorly maintained HIUs.

Andy Wilkinson, CEO at WilSon Energy, said: “This is a classic example of a project where there’s been a non-existent maintenance regime in relation to the HIUs, which are poorly performing and potentially costing residents more. By installing WilSon’s recently launched, energy efficient HIUs we’ve improved efficiency, maintenance and energy management. The new HIUs have two-way communication and report back operating parameters more than any other product on the market, plus settings can also be adjusted remotely.

A site inspection by WilSon engineers revealed that in addition to the failing meters, there were multiple faulty HIUs where leaks were causing corrosion to internal and external parts of HIU. Existing pipework included a mix of plastic pipe, fittings with compression and push fit connections, causing some residents to have continual issues with their heating and hot water supplies. They were also subject to onerous and incorrect billing.

In each affected home, WilSon’s installation team isolated, disconnected and removed washing machines or other items from below the HIU, which were located in within kitchen utility cupboards. The existing HIUs were drained down and removed, along with all the debris from the floor and surrounding area.

The installing engineers cut out the existing plastic pipework and various push fit/compression connections and valves. Having been advised by the block Fire Marshall advised against using hot works within the building, they re-ran copper pipework with compression and press fit fittings. They also installed new internal mains stopcock and altered incoming primary pipework to HIU, insulated the rest of pipework, then filled and vented.

Once the new, efficient HIUs were in place, Wilson engineers installed Axioma in-line ultrasonic heat energy meters to all properties, with an automated open protocol system. The new metering system provides accurate meter readings and energy consumption data, allowing exact and timely billing for residents and cost savings. WilSon is also delivering a one-year rolling credit billing service contract for the property management company.

Andy Wilkinson continues: “By installing new meters in all properties which have an automatic meter reading system residents can now expect timely, accurate and transparent billing. The property management company can access accurate energy usage data for each property. Also, through our billing and bureau service, we can reduce administration and complaints, help source lower energy costs and ensure compliance with the Heat Trust’s metering and billing regulations.”

For more information about WilSon Energy’s integrated heating, metering, pre-payment and billing and bureau services, visit www.wilsonenergy.co.uk.

External image of North Range, Bath, a prestigious residential development

WilSon overhauls metering system to future-proof property management and billing at prestigious residential development

11/07/2025/in Multi Utility Projects, News, Residential /by Rachael Oudheusden

WilSon Energy, a leading provider of fully integrated Heating, Metering, Pre-Payment and Billing & Bureau Services, has carried out a full audit and replacement of the heat metering system at a high spec residential development in Bath.

North Range is a prestigious new build development located in Bath’s Artisan Quarter situated on the historic Old Walcot Yard. The collection of nine contemporary, lateral and duplex apartments had been completed, incorporating a centralised heat network plant with modular gas boilers. Each property has a Heat Interface Unit (HIU) with an energy meter, with a hard wired Mbus output.

After all the properties were completed, sealed and tenanted it was handed over to the property management company to manage the building and associated billing. It was soon discovered that there was no means of remotely collecting data on energy usage at each of the properties. The only option was to go door to door to collect meter readings, which led to issues with access, lack of accurate billing and no way to resolve any queries regarding energy consumption for tenants and occupiers.

Andy Wilkinson, CEO at WilSon Energy, explains: “A combination of misspecification and a lack of awareness about billing on property, once complete, led to several issues for the property management company. There was no cable network or any data logging devices installed, so there was no remote way to connect to gather meter readings.”

After completing a full audit of the heating system, WilSon Energy engineers found that the original meters supplied with the HIUs were low cost, with a single output which could not be connected, as the meters would not accept interchangeable modules.

The WilSon Energy solution included replacing all heat meters with wireless MBus, enabling remote data monitoring and a central data collection device. This removed the need for manual meter readings and meant that access into the properties was no longer required. It also provided hourly updates on usage, ensured and accurate billing for residents.

Andy Wilkinson continues: “It is very common that metering and billing gets forgotten about during the construction phase. The original developer designs the project, specifies the equipment and neither the designer nor contractor has considered the future management of the property. A lack of foresight, knowledge and planning leads to additional costs for new meters and the required installation. This causes problems with ongoing management and maintenance for property or buildings management teams as well as residents. That’s why we like to work with design teams at the commissioning stage to help specify the right heat network and the associated metering, data collection and billing solutions.”

Now that the new wireless metering system is in place, WilSon is also working on behalf of the property management company to provide billing and bureau services to ensure accurate billing and maximising returns on energy costs. As an established energy procurement specialist, WilSon has also secured a better energy supply deal, providing overall savings and reducing costs to residents.

For more information about WilSon Energy’s heat network, smart metering, billing and bureau services, visit: https://wilsonenergy.co.uk/

Direct HIU Replacement: A Flexible and Cost-Effective Approach for Upgrading Heat Networks

26/06/2025/in News /by Rachael Oudheusden

For installers, heating engineers or property and facilities managers, the costs, time and hassle involved in upgrading a heat network can be expensive and disruptive. As one of the UK’s leading providers of fully integrated heating, metering, pay-as-you-go and billing and bureau services, WilSon Energy believes direct HIU replacement services provide the ideal alternative.

It’s inevitable that with constant wear and tear, a heat interface unit (HIU) will eventually go beyond its repairable life – even with regular management and maintenance in place. Often when this is the case, it is easy to consider installing replacement HIU’s, which is costly and can involve significant disruptive work and extensive pipework modifications. An alternative, more efficient and cost-effective solution is to carry out a direct HIU replacement – swapping out an old HIU for a new one, with no additional installation or repair work.

As an approved UK partner, stockist and distributor for market leading HIUs, plus our own range of units and online spare parts store, we understand that there are over 70,000 KaMo/KVM Energi units installed on heat network systems across the UK. Many single plate heat exchanger units are installed, since the early 2000’s in older residential developments or commercial properties and we have over 15 years of experience supplying spare parts to keep heating systems running efficiently with minimal cost and effort.

Tried and trusted

Over time, our customers have realised we are not only a supplier of complete HIU’s and spare parts. Our network of trained engineers across the UK provide full service and maintenance for HIUs with unrivalled expertise – if our customers aren’t sure of the parts needed, we can advise remotely, providing a quote and stock availability.

We know that time is money, so we’ve also designed units that act as a complete replacement that can be installed with ease. As the connection configuration is the same, as well as the pipework centres, there’s no need for complicated pipework modifications. It is as simple as isolating the valves on the existing unit replacing it on the wall and bringing back into service, and the old cover can even be used without having to replace it.

Bespoke and flexible

Flexibility of these bespoke services are a key benefit, but it’s the savings delivered straight back that really make the difference. With so many property and maintenance managers focused on sustainability and environmentally-friendly utility solutions, as well as being under pressure to keep costs to a minimum, being able to replace a unit rather than the whole system has added appeal, and is just one example of why WilSon Energy is one of the UK’s leading providers of fully integrated Heating, Metering, Pre-Payment and Billing & Bureau Services for residential homes and commercial developments.

Contact the WilSon Energy team to discuss your next heat network project.

WilSon Energy article in Heating and Ventilation Review

WilSon Energy talks PM Valves with Heating and Ventilation Review

27/05/2025/in News /by Rachael Oudheusden

Recently WilSon Energy’s very own Andy Wilkinson, spoke to Heating and Ventilation Review about identifying a costly supply issue with PM valves and finding a solution to plug a gap in the market.

Read more in the article on page 12 about issues with supply, led to reduced options for heating engineers and installers trying to service and maintain heating systems in residential dwellings and commercial buildings and what WilSon Energy has launched to service the sector, providing a range of benefits to installers.

To find out more about the WilSon Energy’s hydraulic PM valve solution for HIU parts replacement and system maintenance visit our spare parts store.

Wilson Energy Launches New PM Controller for HIUs

06/12/2024/in News /by admin

WilSon Energy has added a new hydraulic proportional measurement (PM) valve to its spare parts portfolio, as it looks to plug a two-year gap in market supply.

An integral part of heating interface unit (HIU) structure, the PM valve is designed to divert all primary heat to the domestic hot water side of the system, providing the end user with a fast and efficient hot water supply. WilSon Energy worked directly with the manufacturer to commission a valve which fits most types of unit and will be deployed in WilSon’s new own range of HIUs.

The launch is significant, as it will reduce costs and maximise energy efficiency for end customers. Due to a shortage in supply, plumbing and heating engineers have had to refurbish existing valves where possible, or even replace entire HIUs, costing time and money.

Andy Wilkinson, CEO at WilSon Energy, said: “Along with the rest of the sector, we have experienced a growing frustration with lack of product availability, which is why we took the initiative to commission a new alternative PM valve.

“Three variations of new valve are available, with a single valve able to handle both heating and sanitary functions, manufactured using 100% lead free brass. It incorporates a rotatable heating sleeve for setting different flow rates, as well as an integral 3-fold water-free ‘O’ ring seal which ensures separation of the sanitary and heating functions, providing a significant improvement over previous options.

“Working directly with the manufacturer on the valve’s design has given us the opportunity to include some additional technical features to bring the previous version up to date. We’re looking forward to meeting demand by providing installers with a modern and versatile product that will boost efficiency and service, providing benefits to everyone.”

The hydraulic PM valves offer solutions for HIU parts replacement in KaMo, KVM Energy, Delta Systemtechnik, Meibes, Danfoss-Redan, Flamco, Taconova and many more HIU systems.

The PM valve is available to pre-order from our spare parts online shop, visit: https://wilsonenergy.co.uk/product-category/spare-parts/.

For more information about WilSon Energy’s services, visit: https://wilsonenergy.co.uk/.

Getting smart and staying in control with Pay as You Go metering

06/12/2024/in News /by admin

Private landlords, residents and local authorities are all continuing to realise the benefits SMART Pay as You Go metering delivers in controlling energy costs and safeguarding payments. Andy Wilkinson, CEO of Wilson Energy, explains how the leading provider of fully integrated heating, metering, pre-payment and billing and bureau services has been helping customers to reap the rewards of making the switch.

With interest rates rocketing and energy costs spiralling, private landlords and housing associations have had to navigate the complex challenges of reducing infrastructure costs while mitigating risks of defaults on electricity payments by tenants. Add poor energy tariffs from utility suppliers and customer complaints into the mix and it’s easy to understand why many customers are switching to end-to-end solutions to combat these problems.

Spotlight on sub metering

As one of the UK’s leading suppliers of SMART metering systems WilSon Energy specialises in secondary, sub-metering installations for all types of applications, supporting landlords across the property sector. Our customers range from holiday park operators, HMO landlords, buy to let and student accommodation landlords to private owners and social housing facilities, but all of them benefit from the same service; Pay as You Go metering that is revolutionising the sector by providing security, peace of mind and convenience of upfront payments.

Sub metering works where a customer wants to share an existing (metered) main electricity or water supply with others. Inexpensive to install, they can be set up using much of the existing infrastructure and without running new supply cables, cutting down costs of up to 50 per cent in a well-wired property. Landlords and business owners can also pass on these costs as a ‘service charge’ through the SMART meter’s built-in Fixed Weekly Charge facility to ensure they are not losing money.

A flexible solution for landlord and tenant

Versatility is a key benefit of Pay as You Go private electricity network services. Suitable for new build developments from the start, it can also be retrofitted into private network properties where the existing metering supply is on a post-pay basis and implemented into an HMO house conversion or into three or four separate flats. Apart from a few initial set-up costs, the service is cost neutral, saving customers time and money.

By providing an end-to-end solution and managing the full metering and billing process, property managers are provided with a fully automated system and accurate energy consumption data and billing. However, landlords aren’t the only people to benefit; tenants can set a budget and also take advantage of tariffs that are better than they would get from traditional pre-pay meters, as the energy price is generally lower. Top ups are quick and easy. Smart meters can be topped up in shops, online or from a smartphone using a dedicated App for added efficiency that keeps tenants in control of their utilities.

Committed to customer service excellence

WilSon Energy’s dedicated UK pay-as-you-go team manages customers, facilitates payments and handles all technical and payment queries, but we also have a weather eye on the future. Our energy procurement team can offer a service to identify that a main supply is being billed correctly and claim back any incorrect charges as well as finding the the best deal when a contract is up for renewal.

By managing the whole process, including meter supply, installation and commissioning by our trained engineers, data collection, pay-as-you-go management service and transfer of funds, we can do the heavy lifting so our customers can focus on the day job.

For more information about WilSon Energy’s end-to-end utility metering services, visit: https://wilsonenergy.co.uk/.

WilSon Energy Wins Utilities Contract for Stylish Residential Development

06/12/2024/in News /by admin

WilSon Energy has been appointed to install metering on the water and electricity supplies at Consort House, a prestigious new residential development in Doncaster. In addition to creating a private electricity network, WilSon Energy’s billing and bureau team will carry out remote data collection and utility billing.

A leading UK developer is spearheading the project to convert the former office building in Doncaster’s Civic Quarter into 70 stylish single-bedroom apartments built over their own private parking level. Built to the highest standards, the five-storey development supports Doncaster’s ambitious £300 million urban regeneration plans to attract new investment and improve residents’ quality of life.

The main developer awarded WilSon Energy the contract by to create a private electricity network and supply, install and commission smart metering for each of the properties. The team has also installed commercial electricity metering to monitor the consumption of the mobile telephone masts, adjacent estate agents’ office and new commercial retail unit.

Having surveyed the site and its electrical infrastructure, WilSon Energy identified scope for further electrical requirements. These included alterations to the car park lighting to accommodate a new electrical in-take room and the strip out and making all redundant electrical and data cables and equipment safe.

The team also supplied and installed the electrical containment from the new incoming position, provided a new 400amp switch fuse isolator, installed a new select panel and connected all riser supplies. Finally, a new landlord’s distribution board was installed and cables connected and the team supplied and installed new supplies to pick up various existing and reused distribution equipment.

Andy Wilkinson, CEO at Wilson Energy, said: “It’s great to win another contact within the residential space, and we’re pleased that we’ll be working together with the management and maintenance teams on an ongoing basis.”

“With each property having its own smart metering system, our billing and bureau team will be able to retrieve and analyse accurate data relating to water and electricity usage that will better inform residents of their utility spend and help to manage their expectations.”

WilSon Energy has also been contracted by the scheme’s property management representatives to provide billing and bureau services to residents, once the properties are occupied.

For more information about how WilSon Energy can support electricity and water supply and smart metering in residential developments, visit https://wilsonenergy.co.uk/about-wilson-energy-2/

WilSon Energy Launches Online Store for HIU Spare Parts & Metering

06/12/2024/in News /by admin

As a leading provider of fully integrated Heating, Metering, Pre-Payment and Billing & Bureau Services for residential homes and commercial developments, WilSon Energy has launched an online store for genuine heating interface unit (HIU) spare and replacement parts.

Featuring over 100 products, the online store covers the full spectrum of spare and replacement parts required for WilSon’s range of KaMo and KVM Energy heat interface units, as well as multi-utility metering. The online store will soon be updated to also include spare parts for other third-party HIU’s.

The new site is ideal for plumbing and heating contractors, engineers, installers and maintenance teams looking for spares to manage and maintain Heat Networks and District Heating systems, underfloor heating systems and utility metering, including both Automatic Meter Reading (AMR) and Smart metering systems.

Andy Wilkinson, CEO at WilSon Energy, said: “Our online shop offers a one stop solution for sourcing HIUs and genuine spare parts. Backed up by years of commissioning and installation experience, we wanted to be able to provide a complete service for plumbing and heating contractors, heating installers and M&E contractors – supporting them when out on jobs, whilst giving value for money.

“We know there are stockists out there that are making extortionate mark ups and charging people over the odds for parts. For example, an Actuator costs £42.57 with WilSon Energy and other sites are charging £85.60 for the same item. We want people to know that we offer an alternative source of genuine spare and replacement parts from leading manufacturers at competitive prices.

“WilSon Energy engineers understand that availability of the right part for the job is essential when out on site. We’ve invested in this online store to offer the right product knowledge coupled with quality and reliable service and competitive pricing to all our customers.”

The website is simple to navigate, easy to search by product or category and has a full range of approved spare parts in stock, offering next working delivery on all orders before 2pm.

For more information about WilSon Energy’s online store and complete heating, metering and billing solutions visit: https://wilsonenergy.co.uk/.

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